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Return to shopDelivery Information
Thank you for choosing Zen Vitals. Our delivery policy explains how orders are processed and dispatched to provide a smooth and convenient shopping experience.
Delivery Locations & Timeframes
Zen Vitals aims to provide reliable delivery across its supported locations in the United Kingdom. Orders are processed according to product availability, payment confirmation, and any applicable verification requirements. Delivery times may vary depending on the destination, courier services, public holidays, and other circumstances. Estimated delivery information will be provided where available.
Shipping Costs & Duties
Applicable delivery charges will be displayed during checkout before payment is completed. For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country’s regulations. Customers are responsible for any applicable charges unless otherwise stated.
Discreet Packaging
We understand the importance of privacy when ordering sleep and wellness products. Zen Vitals aims to package orders securely and discreetly, where applicable, to help protect customer privacy during delivery.
Delays & Exceptions
Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, adverse weather, customs procedures, or other unforeseen circumstances. If you experience a significant delay, please contact our customer support team for assistance.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact Zen Vitals customer support with your order details. We will work with the relevant delivery provider to investigate the issue and explain the available next steps in accordance with our policies and applicable consumer law.
Customer Responsibility
Customers are responsible for providing accurate delivery details, including their name, address, and contact information. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
Need Help?
If you have questions about delivery, shipping charges, or an existing order, please contact the Zen Vitals support team through the contact details available on our website. We will be happy to assist you.