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Return to shopRefund Policy
At Zen Vitals, we aim to provide a reliable shopping experience and address customer concerns fairly. Due to the nature of healthcare and pharmacy products, returns and refunds may be subject to specific conditions, product type, and applicable UK regulations. Please review the following policy before placing an order.
Returns & Eligibility
If you receive an incorrect, damaged, defective, or incomplete order, please contact our customer support team as soon as possible. We will review the circumstances and explain the appropriate resolution. For medicines and healthcare products, returns may be restricted for safety, hygiene, and regulatory reasons.
Return Conditions & Process
Please contact Zen Vitals before sending any item back. Our support team will advise you on the next steps and whether a return is permitted. Do not return medicines unless you have received specific instructions from our team. Products that have been opened, used, or stored incorrectly may not be eligible for return, subject to applicable consumer rights.
Order Accuracy & Delivery Responsibility
Customers should ensure that their delivery address and contact details are accurate when placing an order. If an order arrives damaged, incorrect, or does not arrive within the expected timeframe, please notify our support team so we can investigate and help resolve the issue.
Refund Approval & Timeline
Refund requests are reviewed individually based on the circumstances, order details, and applicable legal requirements. If a refund is approved, it will generally be issued to the original payment method where possible. Processing times may vary depending on the payment provider and financial institution. We will communicate any relevant updates regarding your request.
Cancellations & Non-Returnable Products
If you wish to cancel an order, contact our support team as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. Certain medicines and healthcare products may be non-returnable for safety reasons, but this does not affect any mandatory rights you may have under applicable law.
Contact & Support
If you have questions about a return, refund, damaged product, or order cancellation, please contact the Zen Vitals customer support team using the contact details provided on our website. We will review your concern and explain the available options in accordance with our policies and applicable UK consumer and pharmacy regulations.